Review our uploaded content requirements and try again." "You are using an older version of SCORM that we do not support. It could mean that the video was too long or that the video was incompatible with our conversion process. This error indicates the conversion process was stopped.
When uploading a video, it will be converted into a compatible SCORM file which could take over an hour. If this video plays without issue before uploading it, try uploading the video again. Please check that the video plays properly before uploading. This error is typically caused by a corrupt video file. This error occurs when a video file could not be converted. When uploading a video, it will be converted into a compatible SCORM file. Please ensure your video meets our uploaded content requirements." "We were unable to convert your video to SCORM format. If these troubleshooting steps don't resolve the issue, please contact support. See the table below for more information. If something causes the file to be rejected, an error message will display.
#CAMTASIA 3 SCORM CONTENT PACKAGES VERIFICATION#
Problems During SCORM Validation Process Automated Verification ErrorsĪfter uploading SCORM content to your KnowBe4 console, that content is automatically verified to ensure it meets the initial compatibility requirements of KnowBe4's learner experience. Did you optimize your video for web streaming?.Does the content track completion with a Complete/Incomplete or Passed/Failed functionality?.Is the file SCORM 2004 2nd, 3rd, or 4th Edition?.If you are unable to fix the issue using the below information, we recommend you reach out to your e-learning authoring or publishing software's support team to identify what may be causing your particular issue.ĭoes your content meet the requirements listed on our main instructional guide? If you answer “No” to any of the questions below, please adjust your content to fit these requirements. The below article will assist with issues that may occur when uploading custom content to your KnowBe4 console. KnowBe4's Uploaded Content feature allows you to upload custom training content (in SCORM or video format) so your users can take this training using KnowBe4's learner experience. Troubleshooting Problems with Uploaded Training Content
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